Privacy Policy

Privacy Policy

Last updated: 06/07/2020

Amy-Claire Podiatry (“us, “we”, or “our”) operated www.acpod.co.uk (the “Site). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Amy-Claire Podiatry aims to meet the requirements of the Data Protection Act, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner's website as well as our professional guidelines and requirements. 

Information Collection And Use

When you visit our website (www.acpod.co.uk) (“Site”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal information about you (such as your name, email address, phone number) will be obtained, whenever you complete forms on the Website or any patient forms we provide you with, contact us for any reason and by any medium, share information via the Website’s social media functions or report a problem with the website. We will ask you to provide sensitive personal data before providing any treatments or services to you.

We may retain a record of any contact you make with us.

Personal Information About Other Individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

· give consent on his/her behalf to the processing of his/her data;

· receive on his/her behalf and data protection notices;

· give consent to any transfer of his/her data;

Email addresses
Amy-Claire Podiatry fully respects the privacy of customer e-mail addresses, which are stored in a secure location on the Amy-Claire Podiatry database. We do not use this information excessively. Your details will not be given to any third party.

We will use e-mail, text and telephone to send you individual messages about your appointments and your customer service issues.  

As part of the GDPR regulation we need you to explicitly tell us you are happy to continue receiving communication from us about Amy-Claire Podiatry services and educational content if you are not a registered patient/client. 

Third Party Sites
Any third party Internet sites that you link to through communication with Amy-Claire Podiatry are not covered by our Privacy or legal policy, we therefore advise you to treat any information that you submit to these sites under their own respective privacy.

Disclosure of Information
Amy-Claire Podiatry complies with and is registered under the Data Protection act in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data.

The details that we use to provide or promote our services and products (for example your name, telephone number, or details of the services you use), as well as any information collected from you while you are using this web site, will  NOT be given to ANY third party. Our clinical forms enable you to opt out of communicating with your designated General Practitioner if you do not wish us to contact them regarding our management and clinical care. 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We will store your personal data on secure servers; payment details are encrypted using SSL technology.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Your Consent and Rights of Access

We will only collect and store information about you as detailed above. You will be provided with opportunities to consent to this Privacy Policy and marketing when you provide your personal details to us.

You can change your mind or remove or amend your consent at any time.

· You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.

· You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.

· You have the right to have the data we hold about you erased.

· If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know and we will do so.

· You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email of telephone. If this is the case, please specify the channels you are objecting to in your communications with us.

· You have the right to data portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.

· You have the right to object to any direct marketing.

To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at Amy-Claire Podiatry.

You will need to provide proof of identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.

How long we will store your data

We will store your data for as long as necessary for the purpose of processing. The data will be deleted in the following circumstances:

· You have withdrawn your consent to data processing

· The original purpose for processing the data is no longer relevant or cannot be performed any more.

· The data is no longer up to date or accurate.

Children

If you are under the age of 16 and have any questions about this Privacy Policy, please contact us using the details below and we shall be happy to explain how we use and process your data.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Our Contact Details

We welcome your feedback and questions. 

If you wish to contact us, please send us an email to amy@acpod.co.uk.

Changes To This Privacy Policy

This Privacy Policy is effective as of 06/07/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.